Responsible Gaming
Last Updated: January 15, 2024
⚠️ IMPORTANT: Gambling should be entertaining and not seen as a way of making money. Only gamble with money you can afford to lose. If you feel you’re losing control, please seek help immediately.
1%
of gamblers develop serious addiction problems
85%
of adults gamble at some point in their lives
2-3%
experience mild to moderate gambling problems
24/7
helpline support available for those in need
Table of Contents
1. Our Commitment to Responsible Gaming
At CricketID.cricket, we are committed to promoting responsible gaming practices and ensuring a safe, secure environment for all our users. We recognize that while most people gamble recreationally without problems, some may develop gambling-related issues.
Our commitment includes:
- Providing tools and resources to help users gamble responsibly
- Preventing underage gambling through strict verification processes
- Offering self-exclusion options for those who need a break
- Providing information about gambling addiction and support services
- Training our staff to recognize and respond to problem gambling
- Complying with all relevant laws and regulations
We believe that responsible gaming is a shared responsibility between us and our users. While we provide the tools and resources, users must also take responsibility for their gambling behavior.
2. What is Responsible Gaming?
Responsible gaming means gambling in a controlled and safe manner. It involves:
Set a Budget
Only gamble with money you can afford to lose. Treat it as entertainment expense, not an investment.
Time Limits
Set time limits for your gambling sessions and take regular breaks to maintain perspective.
Realistic Goals
Set realistic goals and accept losses as part of the game. Never chase your losses.
2.1 Key Principles
- Balance: Gambling should be one form of entertainment among many
- Control: You should always feel in control of your gambling
- Awareness: Be aware of how much time and money you’re spending
- Honesty: Be honest with yourself about your gambling habits
- Support: Seek help if you feel your gambling is getting out of control
Tip: Keep a gambling diary for one month. Record how much time and money you spend. This awareness can help you maintain control.
3. Warning Signs of Problem Gambling
It’s important to recognize the warning signs of problem gambling, both in yourself and others. Early recognition can prevent more serious issues.
3.1 Signs to Watch For
If you recognize any of these signs in yourself or someone you know, it may indicate a gambling problem:
- Chasing losses: Trying to win back money you’ve lost
- Increasing bets: Needing to bet more money to get the same excitement
- Failed attempts to stop: Trying to cut down or stop gambling but being unable to
- Preoccupation: Constantly thinking about gambling or planning the next gamble
- Gambling when distressed: Using gambling to escape problems or relieve negative feelings
- Lying: Hiding gambling activities or lying about losses
- Borrowing money: Borrowing money to gamble or pay gambling debts
- Neglecting responsibilities: Missing work or neglecting family due to gambling
- Relationship problems: Gambling causing conflicts with family or friends
- Financial problems: Gambling affecting your financial stability
3.2 The Path to Addiction
Problem gambling often develops gradually:
- Winning Phase: Occasional big wins create excitement and optimism
- Losing Phase: Chasing losses, borrowing money, lying about gambling
- Desperation Phase: Increasing time and money spent gambling, feeling hopeless
- Hopeless Phase: Severe financial and personal problems, possible illegal activities
URGENT HELP NEEDED: If you’re experiencing thoughts of suicide related to gambling losses, please contact a suicide prevention helpline immediately. Your life is more important than any amount of money.
4. Self-Assessment Test
Answer these questions honestly to assess your gambling habits. If you answer “yes” to several questions, you may want to reconsider your gambling behavior.
Gambling Self-Assessment Questions:
- Do you gamble more money than you can afford to lose?
- Have you ever needed to gamble with larger amounts of money to get the same excitement?
- Have you tried to control, cut back, or stop gambling without success?
- Do you feel restless or irritable when trying to cut down on gambling?
- Do you gamble to escape problems or relieve feelings of helplessness, guilt, or depression?
- After losing money gambling, do you often return to try to win it back?
- Do you lie to family members or others to conceal your gambling?
- Have you committed illegal acts such as forgery or theft to finance gambling?
- Have you jeopardized or lost a significant relationship, job, or educational opportunity because of gambling?
- Do you rely on others to provide money to relieve desperate financial situations caused by gambling?
4.1 Scoring
- 0-2 “Yes” answers: You’re likely gambling within safe limits
- 3-4 “Yes” answers: You may be developing a gambling problem
- 5+ “Yes” answers: You likely have a gambling problem and should seek help
Note: This is a screening tool, not a diagnosis. If you’re concerned about your gambling, please seek professional help.
5. Responsible Gaming Tools
We provide several tools to help you gamble responsibly. These tools are designed to help you stay in control of your gambling.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you can deposit.
Set Limits5.1 How to Use Our Tools
To access our responsible gaming tools:
- Contact our support team via WhatsApp
- Request to set up responsible gaming tools
- Choose which limits you want to set
- Confirm your choices
Important: Once set, these limits cannot be increased for at least 24 hours (for daily limits) or 7 days (for weekly/monthly limits). This cooling-off period helps prevent impulsive decisions during gambling sessions.
6. Self-Exclusion Program
If you feel you need a break from gambling, our self-exclusion program allows you to exclude yourself from our services for a specified period.
6.1 Self-Exclusion Options
- Temporary Exclusion: 24 hours, 7 days, 30 days, or 6 months
- Permanent Exclusion: Permanent closure of your account
6.2 How Self-Exclusion Works
- Contact our support team and request self-exclusion
- Choose your exclusion period
- We will close your account for the chosen period
- You will not be able to reopen your account until the exclusion period ends
- We will remove your contact information from our marketing lists
Important: Self-exclusion is a serious commitment. During the exclusion period, you will not be able to access your account or gamble with us. If you need help sticking to your self-exclusion, consider installing gambling-blocking software on your devices.
6.3 Third-Party Exclusion
If you’re concerned about someone else’s gambling, you can request third-party exclusion. You’ll need to provide proof of relationship and the reason for your concern.
7. Getting Help & Support
If you or someone you know needs help with gambling problems, support is available 24/7.
National Gambling Helpline (Toll-Free, 24/7)
Additional Support Resources
Gamblers Anonymous
Support groups for gamblers and their families
Website: gamblersanonymous.org
National Council
Professional counseling and treatment programs
Website: ncpg.org
Financial Counseling
Help with gambling-related debt
Website: debtadvice.org
8. Frequently Asked Questions
Responsible gaming refers to gambling in a controlled manner with awareness of risks. Problem gambling is when gambling causes harm to the individual or others. Responsible gaming practices help prevent problem gambling.
No, self-exclusion cannot be reversed before the chosen period ends. This is to protect you from impulsive decisions during the exclusion period. If you’ve chosen permanent exclusion, it cannot be reversed at all.
We use strict age verification processes including document verification. We also use age verification software and monitor for suspicious activity. Anyone found to be underage will have their account closed immediately.
Yes, we offer time alerts and session time limits. You can set alerts to notify you when you’ve been gambling for a certain time, and you can set maximum session durations.
Express your concern calmly, provide information about support services, and encourage them to seek help. You can also contact us about third-party exclusion if you have evidence of problem gambling.
Remember: Gambling should be fun, not a source of stress or financial problems. If it stops being fun, it’s time to stop. We’re here to help you gamble responsibly and safely.
Need Immediate Help?
Our responsible gaming team is available 24/7 to assist you with setting limits, self-exclusion, or finding support resources.
Contact Support on WhatsAppResponse time: Typically within 5 minutes